Shipping policy

SHIPPING & DELIVERY POLICY

At Frockwala, we aim to provide a smooth, reliable and convenient delivery experience. Every order is carefully packed before dispatch.

Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Across India

We deliver to serviceable PIN codes across India through our trusted courier and delivery partners.

Estimated delivery time is generally 2–5 business days after dispatch, depending on the delivery location, courier serviceability and other circumstances beyond our reasonable control.

Hyderabad Same-Day Delivery

Same-day delivery may be available in Hyderabad for eligible orders and serviceable locations. Availability may depend on the order time, delivery address and operational feasibility.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your order.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible orders and serviceable PIN codes. COD availability will be displayed during checkout.

Order Tracking

Once your order has been dispatched, tracking information may be sent to your registered mobile number, WhatsApp or email address, where available.

Please keep your order number for any delivery-related assistance.

Delivery Delays

Delivery times are estimates and may occasionally be affected by courier delays, weather conditions, public holidays, high order volumes, incorrect/incomplete addresses or other circumstances beyond our reasonable control.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and contact number. Please contact us as soon as possible if you notice an error in your delivery information.

Damaged or Incorrect Delivery

If you receive a damaged, defective or incorrect product, please contact our customer care team as soon as possible with your order number and clear photographs or video of the product.

Customer Support

For shipping, delivery or order-related assistance:

Email: customercare@frockwala.com
General Enquiries: info@frockwala.com
Phone / WhatsApp: +91 7406062062

Our customer care team will be happy to assist you.