Welcome to the Frockwala FAQ. Here you'll find answers to some of the most common questions about our products, orders, delivery and exchanges.
1. What does Frockwala specialize in?
Frockwala is a premium kidswear brand specializing in beautifully designed girls' frocks and dresses, with a strong focus on comfortable, breathable cotton clothing for children.
2. What age groups do you offer?
Our collections are designed for girls from approximately 0–12 years. Available sizes may vary depending on the particular design.
3. Are Frockwala dresses made from 100% cotton?
Many of our collections are made from 100% breathable cotton. We also offer party wear and other styles that may use different fabrics. Please check the individual product description for exact fabric details.
4. How do I choose the correct size?
Please select your child's appropriate age/size from the options available on the product page. As fit can vary by design and child, you can contact our customer care team if you need assistance before ordering.
5. Do you deliver across India?
Yes. We deliver to serviceable PIN codes across India through our delivery partners.
6. How long does delivery take?
Orders are generally prepared within 1–2 business days, with delivery typically taking approximately 2–5 business days after dispatch, depending on your location and courier availability.
7. Is same-day delivery available in Hyderabad?
Same-day delivery may be available for eligible Hyderabad orders, depending on the delivery location, product availability and order confirmation time.
8. Is Cash on Delivery (COD) available?
COD is available for eligible orders and serviceable PIN codes. Availability will be shown during checkout.
9. How can I track my order?
Once your order has been dispatched, tracking information will be sent to your registered mobile number, WhatsApp or email address. You can also visit our Track Your Order page for more information.
10. Can I exchange a product if the size doesn't fit?
Eligible products can be requested for exchange within 7 days of delivery, subject to our Returns & Exchanges policy and stock availability.
11. What if I receive a damaged or incorrect product?
Please contact our customer care team as soon as possible with your order number and clear photos or video of the product. Our team will assist you with the appropriate resolution.
12. Can I visit Frockwala offline?
Yes. Frockwala has physical retail locations across India, including stores in Hyderabad, Bengaluru, Kochi, Thiruvananthapuram, Chennai and Vijayawada. Please see our Contact page for store details.
13. Can I check whether a particular dress is available at a physical store?
Yes. Contact our customer care team with the product details and preferred store, and we'll help you check availability.
14. How can I contact Frockwala?
Phone / WhatsApp: +91 7406062062
Customer Care: customercare@frockwala.com
General Enquiries: info@frockwala.com
15. What are Frockwala's customer care hours?
You can send us a WhatsApp message or email at any time. Our team will respond as soon as possible during normal business hours.
Still Need Help?
We're happy to help with product selection, sizing, orders, delivery, exchanges or store availability.
Frockwala — Beautiful Styles. Comfortable Childhoods.