Refund policy

RETURN & REFUND POLICY

At Frockwala, we want you to be happy with every purchase. Please review our return and exchange policy below.

Exchange Period

Exchange requests must be made within 7 days of delivery.

Eligibility for Exchange

To be eligible for an exchange, the product must be:

• Unused and unworn
• Unwashed and unaltered
• In its original condition
• With all original tags attached
• Returned with the original packaging

Size Exchange

If you require a different size, you may request a size exchange within 7 days of receiving your order. Size exchanges are subject to stock availability.

Damaged, Defective or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible. Please provide your order number and clear photographs or video of the product so our team can verify the issue and assist you.

Items Not Eligible for Exchange

Products that have been worn, washed, altered, used, damaged after delivery, or returned without their original tags/packaging are not eligible for exchange.

Refunds

Frockwala primarily offers exchanges rather than refunds for change-of-mind or size-related requests. Where a refund is required because of an eligible order issue or where an exchange/replacement cannot be provided, our customer care team will review the request and advise you of the available resolution.

Any approved refund will be processed through the applicable payment method, subject to payment-provider processing timelines.

Cancellation

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been packed or dispatched may not be eligible for cancellation.

Customer Support

For returns, exchanges, damaged products or other order-related assistance:

Email: customercare@frockwala.com
General Enquiries: info@frockwala.com
Phone / WhatsApp: +91 7406062062

Please include your order number when contacting us for faster assistance.