At Frockwala, we want you to be happy with every purchase. If you receive an item that doesn't fit or you experience an issue with your order, our customer care team is here to help.
Exchange Policy
We accept exchange requests within 7 days of delivery.
To be eligible for an exchange, the product must be unused, unworn, unwashed and returned in its original condition with all tags and original packaging intact.
Size Exchange
If you need a different size, you may request a size exchange within 7 days of receiving your order. Exchanges are subject to stock availability.
Damaged or Incorrect Product
If you receive a damaged, defective or incorrect product, please contact us as soon as possible and share your order number along with clear photos or video of the product.
Once verified, our customer care team will assist you with the appropriate resolution.
Items Not Eligible for Exchange
Products that have been worn, washed, altered, damaged after delivery, or returned without original tags may not be accepted.
For hygiene and quality reasons, certain products may also be non-exchangeable where applicable.
Return & Refund
Returns and refunds, where applicable, will be reviewed according to the condition of the product and reason for return.
Once an approved returned product is received and inspected, we will inform you about the status of your refund.
Approved refunds will be processed to the applicable/original payment method. Processing time may vary depending on your bank or payment provider.
Important
Please do not send any product back without first contacting our customer care team and receiving return/exchange instructions.
Need Help?
For returns, exchanges or order-related assistance, contact us:
Phone / WhatsApp: +91 7406062062
Customer Care: customercare@frockwala.com
General Enquiries: info@frockwala.com